In your new role you will be responsible for dealing with client complaints, non-conformances and carrying out activities to improve the organisation's compliance with internal and external quality standards and legal requirements.
Office Based in Essex with hybrid working remotely 2 days a week.
A leading global manufacturer, innovator and distributor that offers a complete portfolio of ophthalmic diagnostic & surgical equipment, including; slit lamps, biometers, perimeters, OCT devices, lasers, medical simulators, and microscopes.
They also provide a comprehensive range of gold-standard micro-surgical instruments and procedures & implants.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
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