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Job Description To inspect managed properties, identify issues and coordinate repairs and maintenance. To keep Landlords compliant by ensuring all periodic testing is carried out and recorded. Any other duties deemed necessary by Management to cover absence. Responsibilities Undertake property/void inspections of managed properties, identify issues, obtain quotes, liaise with Landlords and Maintenance to resolve issues. Ensure all periodic testing is agreed with Landlord, carried out and recorded. Be the first point of contact for repairs and maintenance for our tenants. Investigate and process all maintenance reports. Provide day to day coordination of reported repairs and maintenance. Ensure customer satisfaction around repairs and maintenance. Provide effective admin support to the rest of the team when cover is required. Continually monitor and maintain accurate records. Undertake continuing professional development. Work in accordance with all relevant legislation, policies and procedures. Person Specification Qualification in Housing/Property management - Desirable but not essential, but willing to learn. Qualification in Administration - Desirable Full UK Driving Licence and access to a car - Essential Skills Proficient in Microsoft Office Programmes and willing to learn new systems -Essential Ability to build and maintain relationships with a wide range of staff and customers - Essential Ability to be reactive, work under pressure to time-scales and prioritise Own workload effectively - Essential Knowledge/previous experience Experience of providing excellent customer service (including good telephone and written communication) - Essential Knowledge of household premises maintenance issues - Desirable Database/Management Information Systems - Essential Knowledge of current legislation regarding periodic testing - Desirable, but can be taught Communicating with numerous persons and ensuring all demands are met - Essential