Calling Property Managers of all levels!
We are currently on the search for Property Managers of all levels to join a dynamic, vibrant office in Bracknell. We're seeking proactive and outgoing Property Managers, from entry level to Team Leader, ready to elevate their careers in a client-focused role that rewards outstanding customer service.
Salary: £20-55K DOE
Please note: This is a full time, on site role and requires no site visits.
Must be situated 30 mins from RG12 - applicants who do not reside within a 30 mile radius will be declined
KEY RESPONSIBILITIES:
- Provide comprehensive property management services to a designated client group, covering renewals, repairs, deposits, and lettings accounts.
- Efficiently handle enquiries, referring complex or legal queries to the manager or relevant experts.
- Follow procedures/process maps to meet key time scales in daily activities.
- Investigate and resolve property-related queries and problems, advising on the best course of action.
- Maintain and utilize office systems effectively, updating property files and computer databases.
- Issue accurate documentation to relevant parties in a timely manner.
- Liaise with third-party suppliers to coordinate necessary works.
- Develop strong relationships with key clients, treating them as individuals.
- Facilitate communication between Landlords and Tenants, ensuring effective negotiation.
- Keep all relevant parties informed and up to date on progress, particularly regarding client issues and complaints.
- Promptly advise the branch of arising issues and relevant updates.
- Proactively address and resolve complaints, taking necessary preventive actions.
- Promote additional services and meet third-party referral targets.
- Ensure compliance with lettings administrative procedures and legal requirements.
- Develop a deep understanding of legal requirements related to property management.
- Continuously streamline and improve processes, actively incorporating client feedback.
- Manage a total factored property portfolio ranging from 200 to 250 units.
ADDITIONAL TASKS BASED ON SENIORITY:
Senior Property Manager (Band 3):
- Total factored property portfolio 220 - 280.
- Key releasing and proactive management.
- Achieve monthly third-party budget targets.
- Upgrade property management services and ensure works orders meet service standards.
Executive Property Manager (Band 4):
- Total factored property portfolio 250 - 300.
- Mentor and train new starters.
- Achieve higher monthly third-party budget targets.
- Upgrade property management services with a focus on excellence.
Deputy Team Leader (Band 5):
- Total factored property portfolio 200 - 250.
- Take on team leader responsibilities in their absence.
- Drive growth in property management instructions.
- Coach the team to achieve third-party budget targets.
Team Leader (Band 6):
- Oversee the portfolio during team shortages.
- Overall responsibility for team performance.
- Propose development ideas to enhance business.
- Ensure the team achieves third-party budget targets and meets service standards.
Requirements:
- Minimum of 6 months of AST property management experience
- Exceptional customer service skills
- A can-do attitude
- Fantastic written and verbal skills
Benefits:
- Birthday and Christmas- New Year off in addition to holidays
- Social events
- Annual trips for top performers - previous trips have included Vegas, Barbados and Thailand
- Great team culture and atmosphere
- and more!
Please only apply if you have the required experience for this role.