The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Posted by VML Enterprise Solutions • £400/day to £550/day
General
Product Owner wanted to join our Delivery team here in London, UK.
We offer Hybrid, flexible working that works for everyone!
The opportunity
As one of our Product Owners you'll play a key role to maximise the value the product team creates by defining the roadmap, priorities and business outcomes.
Position: Platform Support for Supply Chain Finance
We are excited to announce a new opportunity for an experienced Application Support Engineer to join our team and support our innovative Supply Chain Finance application.
Posted by IF Recruitment Ltd • £125/day to £135/day
General
Our client a growing consultancy are actively seeking a Customer Success Onboarding Coordinator
Responsibilities
Understanding client's business requirements and lead the onboarding to a successful handoff to the Customer Success Manager.
Responsible for customer success activities working alongside both the Customer Success Manager and Service Account Managers to ensure customers are onboarded and realize value quickly.