Our client a growing consultancy are actively seeking a Customer Success Onboarding Coordinator
Responsibilities:
- Responsible for customer success activities working alongside both the Customer Success Manager and Service Account Managers to ensure customers are onboarded and realize value quickly.
- Understanding client's business requirements and lead the onboarding to a successful handoff to the Customer Success Manager.
- Establish a strong foundation that will drive future successes.
- Provide multi-faceted support both to customers and internal teams including managing the onboarding process, resolving problems, explaining products, services and troubleshooting.
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope.
- Ensure customers are maximizing the value of the service using industry wide best practices.
- Maintain working knowledge of our clients products.
- Communicate effectively with technical and non-technical roles in Sales, Business Critical Service, Operations, Customer success, professional services.
- Collaborate with cross functional teams to improve customer experience.
Experience Required:
- 2 Years + experience working in either account management /customer onboarding role.
- Project Support
- Customer success experience is advantageous
- Experience using salesforce or similar CRM software.
- Google suite product
- Demonstrate the ability to be customer-centric and details oriented.
- Excellent communication skills both verbal and written.
- Highly organized and process driven.
- Resourceful and collaborative while balancing multiple priorities.
Remote working offered. The successful candidate must be willing to travel to Staines once a month.