Are you an experienced within technical customer support?
Provide technical support to new and existing customers.
If so, our client, an engineering company, are looking for a Product Support Engineer with experience within the electronics/automation sector, to work on their site in Tewkesbury.
We are now looking for an additional technical products specialist who will build product knowledge, learn the process of the support team and provide customer service to customers who are distributors as well as the field sales team.
My client is in the engineering sector and are heading for 100 years of trading, they have a friendly office culture and they consistently progress their staff through the team structures.
People grow and stay with the business and enjoy a good career.
Provide sales support by delivering technical training to branch staff and customers on product knowledge, diagnostics, and effective sales techniques.
Organize and lead customer training sessions, including regional evening sessions and formal training courses based on client needs and scheduling.
Conduct regular visits to workshops and wholesaler branches to enhance brand awareness, promote product assortment, and improve product presentation.
The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
The Technical Support Specialist will be rewarded with free onsite parking, company events, holidays which increase with service to 30 plus Bank Holidays; attendance bonus; company bonus; ongoing training and genuine career prospects!
You will be working as part of a well-established, successful business with a strong reputation within their sector.
The Sales Support Specialist will play a crucial role in supporting the sales team by managing administrative tasks, coordinating sales activities, and ensuring a seamless sales process.
The ideal candidate is highly organised, proactive, and possesses excellent communication skills.