The Sales Support Specialist will play a crucial role in supporting the sales team by managing administrative tasks, coordinating sales activities, and ensuring a seamless sales process. The ideal candidate is highly organised, proactive, and possesses excellent communication skills.
Key Responsibilities:
- Administrative Support:
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Assist the sales team with daily administrative tasks, including data entry, managing calendars, and preparing sales reports.
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Maintain and update customer records and sales databases.
- Customer Interaction:
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Serve as a point of contact for customers with inquiries regarding orders, shipments, and product information.
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Ensure timely and accurate responses to customer requests and issues.
- Sales Coordination:
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Coordinate sales activities and support the sales team in achieving targets.
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Prepare and process sales orders, quotes, and invoices.
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Track and monitor sales orders from initiation to delivery.
- Sales Documentation:
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Prepare sales presentations, proposals, and contracts.
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Ensure all sales documents are properly filed and accessible.
- Communication:
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Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure smooth operations.
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Communicate sales performance metrics and updates to the sales team and management.
- Market Research:
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Conduct market research to identify potential customers and sales opportunities.
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Assist in the development of sales strategies and marketing campaigns.
- Sales Analytics:
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Analyze sales data to identify trends, opportunities, and areas for improvement.
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Generate and present sales performance reports to the management team.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in sales support, administrative support, or a similar role.
- Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong organisational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong problem-solving abilities.
- Familiarity with sales and customer service principles and practices.
Preferred Skills:
- Experience with Salesforce or other CRM systems.
- Knowledge of the tech market and products preferred but not essential.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
If you would like to find out more about the role and my client please send your CV to the relevant email address.