We are looking for an IT Problem Manager to join our IT Service Operations Team in Leighton Buzzard.
Your focus is to develop a Problem Management Process that delivers a consistent, repeatable, and robust framework to respond to, assess and understand problems resulting from incidents, eliminating recurring incidents and minimising the impact of incidents that cannot be prevented.
You will develop, lead, champion and govern effective problem management resulting in the provision of stable and robust services to the business.
Monitor and respond to IT incidents reported by users, systems, or automated tools.
General
A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
Hybrid Model: 3 days in London Office - 2 days remote
The IT Incident Manager will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
IT Incident Manager - Financial / Banking
Ideal candidates have experience in the Financial / Banking domain and come from a Technical background.
You'll investigate and help troubleshoot equipment issues involving; Connectivity, Registrations, Activations, Applications, Data feeds and Reports, while assisting technical experts deliver remote and/or first fix resolutions with equipment breakdown.
Reporting into the Site Solutions manager you'll provide a 1st line 'triage' service, supporting internal and external customers on digital solution inquiries.
As the Digital Solutions Technical Support, you'll play a crucial role in maintaining the reliability and efficiency of our client SMTGB's digital solutions.
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