Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
At Walgreens Boots Alliance, we get our customers better than anyone.
For example, week 1 you'll work 41 hours spread across 6 days, week 2, they work 31 hrs over 4 days.
We recognise that this working pattern may not suit everyone and will consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Supporting the Customer Operations Manager with ongoing relationship management.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you'll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
We are looking for someone who is keen to pursue a career in Global Sourcing.
Reporting to a Buying Manager, you will mainly be responsible for administrative duties with involvement in wider projects to support our Global Sourcing objectives.You will work as part of the Global Sourcing Team alongside retailers and suppliers and be responsible for NPD set up, ongoing data management and other general admin.
This is a great opportunity to work as part of a Global team, supporting the delivery of Boots Brand and N7BC branded products to multiple retailers.
This is a great opportunity for someone who is passionate about reward to lead on some great initiatives across all areas of the Boots UK, No7 Beauty Company and Boots Opticians business.
You will report into the Reward Manager and work alongside the team to deliver on various projects including annual salary review, bonus, gender pay gap reporting, recognition and flexible benefits.
About the RoleThis Advanced Marketing Apprenticeship Programme is designed to immerse you in the exciting world of Marketing at Boots whilst studying for your Apprenticeship.
Closing date: 18th JuneAssessment centre: July 2024 Start date: September 2024 Hours: Full time 37.5 hours per week Salary: £25,000 Location: Nottingham Support Office
Connecting with our customers is pivotal to our success, not only allowing them to discover and explore our amazing products and services but ensuring we deliver a more personalised and convenient experience that keeps them coming back for more.