Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Partner Financial is collaborating with a PE backed business with significant market presence, currently entering a phase of rapid expansion.
As the Finance Business Partner, you will be the financial lead for the technology and product initiatives, providing insightful analysis, partnering on commercial decisions, and ensuring that every financial aspect aligns with their growth objectives and ROI.
The company is undergoing a commercial overhaul due to further investment.
Posted by Venture Recruitment Partners • £55K/yr to £65K/yr
Our client is an impressive international brand, looking for a Finance Business Partner to join them in a newly created role.
Working closely with their Spanish operations, you will partner closely with operational and commercial stakeholders to provide analysis of financial data and performance.
You will play a pivotal role helping the business to drive improvement strategies, help prepare business cases which enhance investment returns and analyse margins on both existing and new business opportunities.
Posted by Sellick Partnership • £47K/yr to £60K/yr
Sellick Partnership are excited to be working with a Staffordshire based organisation for the recruitment of a qualified Finance Business Partner.
Fixed Term Contract - 6 months
The Finance Business Partner will be responsible for leading the budget setting and budget monitoring processes in accordance with corporate timetables, develop the accountancy function, providing day to day leadership & support to the team to ensure all the organisational needs are met with.
Posted by Venture Recruitment Partners • £50K/yr to £55K/yr
An international engineering organisation based on the outskirts of Southampton are looking for a Finance Business Partner to join their team, as they continue to increase market share within the sector.
Reporting to the Head of Business Partnering, you'll preparebudgets and forecasts as well as analyse management reporting to help understand business performance.
This is a great opportunity to develop already strong project accounting and business partnering skills in a business renowned locally for their internal progression program and flexible working pattern, including flexi-time and weekly home working.
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Direct sourcing on LinkedIn, referrals, other relevant job boards.- Using internal tools to identify potential candidates e.g.
Posted by Elliot Marsh Head Hunting Partners • £45K/yr to £60K/yr
General
Our client have an exciting opportunity for a Partner Manager to join the team.
About the client
Our client is a global leader in payment processing, offering secure and innovative solutions that enhance customer experience and streamline business operations.
This innovative approach has positioned the company as a significant player in the Fintech Payments sector.