People Solutions are pleased to be working with a well-known distribution company to support their delivery network across the UK with this hybrid / remote working Administration role.
WORKING 5 DAYS OUT OF 7: VARIOUS SHIFTS BETWEEN 07.00 - 21.00
Lead, manage and support your team in line with company's management behaviours in order to get the best out of your staff and deliver agreed plans, KPIs and service standards
A Housing Association is currently looking for a Housing Leasehold Manager on a temporary basis for about 3 months with permanent opportunities for the right candidate.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
You will support the management of effective delivery of the clients' major repairs programme and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.