Planned Works Project Officer
Leatherhead
£28-£30 per hour
Full-Time Temporary
Hybrid
Exciting opportunity for a Planned Works Project Officer. You will support the management of effective delivery of the clients' major repairs programme and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of the clients out-of-hours 'response' team who work on a rota-basis.
Key Responsibilities as Planned Works Project Officer:
- Develop delivery programmes with 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service.
- Support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion.
- Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of resident satisfaction.
- Utilise resident satisfaction to make recommendations for continuous improvements for the delivery of investment projects.
- Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking.
- Attend meetings of resident groups and other stakeholders as necessary.
- Engage residents to develop customer-centric delivery mechanisms.
- Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed.
- Develop and maintain effective communication and collaborative relationships with residents, colleagues, key partners, contractors and community representatives.
- Collate handover information from contractors and ensuring that this information is handed over to the PWPM in a timely manner to ensure that systems can be appropriately updated.
- Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld.
- Understand and deliver the key business priorities, objectives and performance indicators as a whole.
- Accurately record the right data at the right time within the right systems and to report all data quality issues immediately.
- Collaborate across teams to resolve resident complaints, working together to put it right for the resident and learning from the mistakes made to improve the overall resident experience.
- Ensure compliance with all Section 20 obligations to maximise recharging of works costs.
- Work with colleagues to ensure overall objectives of the asset management strategy are delivered within a co-ordinated approach between different projects within the planned programme.
- Carry out and manage the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs.
- Working with regulators and statutory bodies.
Key Requirements:
- Professional qualification in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role.
- HNC in Building Surveying /Construction or willingness to work towards (desirable).
- Knowledge of design and specification of cyclical planned and improvement programmes.
- Understanding of supply chain management and the scope, requirements and application of relevant health and safety.
- Knowledge of general building construction.
- Working knowledge of the provisions of the Commonhold and Leasehold Reform Act 2002, and experience in leasehold consultation for planned and programmed works contracts.
- Experience of managing a planned maintenance and programmed contract works service, in a social housing environment.
- Good internal and external stakeholder management experience, preferably gained in a contracting environment, with the ability to foster high levels of customer loyalty and engagement.
- Effective risk management, particularly in relation to void properties.
- Financial awareness and/or budget management experience.
- Good understanding of Decent Homes requirements.
- Ability to work in a fast paced, high-pressure environment with the ability to prioritise workload.
- Critical thinking & decision-making skills, to analyse a scenario, weigh up the relevant options and quickly make decisions.
- Highly developed report writing skills, incorporating a high degree of literacy & numeracy.
- Passionate about service delivery.
- Excellent IT and data analytical skills, including the ability to analyse data and market.
- Strong sense of integrity, including the ability to take ownership of issues/problems and personally see them through to delivery.
- Confidence in having difficult conversations with an ability to negotiate and influence others.
- Excellent communication (verbal and written), customer service, influencing and engagement skills and an ability to be resilient when required.
- Ability to foster effective relationships internally and externally, including with residents.
- Strong organisational, logistics and planning skills.
- Self-motivated and a team player.
- Flexible and adaptable with a positive 'can do' attitude.
- Able to 'live' the organisation's values.
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.