In Technology Group are supporting one of our MSP clients recruit for an experienced 2nd line engineer.
As a 2nd line support engineer,you will be responsible for providing L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk.
Daily Responsibilities
Be responsible for 2nd line support, both in person and remotely.
I am working with one of the UKs leading ISPs, winner of countless 'best place to work' awards as well as boasting a state-of-the-art newly refurbished facility who are on the hunt for a passionate and skilled Network Engineer to join their like-minded team.
Everyone wants a great working environment, and this opportunity can provide you with just that.
This is an all-encompassing role where no two days will be the same.
the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
General
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office
Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.
Act as the first point of technical support for end users of the company, including resolving hardware and software issues