We are currently seeking a 3rd Line Support Engineer to join our close-knit team at a reputable law firm based in Central London. You will be carrying out escalated support and project work.
Role Overview:
- Position: 3rd Line Support Engineer
- Location: Central London (hybrid work arrangement, 3 days a week in the office)
- Team Size: You'll be part of a team of 6 dedicated professionals supporting around 175 end users.
Responsibilities:
- Provide advanced technical support to service desk engineers.
- Handle escalated, complex issues and ensure timely resolution.
- Monitor service desk performance metrics and customer satisfaction levels.
- Collaborate with internal teams to maintain a high degree of client service.
Requirements:
- At least 7+ years' experience in a commercial IT Support environment, preferably within an MSP (Managed Service Provider).
- General Windows, Azure, Office 365 skills
- Strong understanding of IT infrastructure, networking, and cloud technologies.
- Excellent problem-solving skills and ability to work well under pressure.
- Passion for delivering exceptional customer service.
Why Join Us?
- Work in a fantastic, supportive environment.
- Opportunity for career progression.
- Be part of a team that genuinely cares about the non-profit organizations we support.