Walgreens Boots Alliance (WBA) is an integrated healthcare, pharmacy and retail leader, with more than 12,500 locations across the U.S., Europe and Latin America through our portfolio of consumer brands: Walgreens, Boots, Duane Reade, No7 Beauty Company and Benavides.
We are reimagining local healthcare and wellbeing as part of our purpose to create more joyful lives through better health.
In 2022 the Walgreens Boots Alliance Procurement Team was voted Procurement Team of the Year and was shortlisted for the 2023 Procurement Leaders Team of the Year and we'll continue to strive to deliver for our business.
Recruitment Partner: Lizzy Parfitt
This is an exciting opportunity to join one of the most respected, ambitious and dynamic teams in the industry.
The Lead Product Manager is an established Product Professional, leading a team of Product Managers and Product Owners in the delivery of a group of Products throughout their lifecycle.
Promoting best practice and engaging on behalf of the Product function across the organisation, they promote the vision, strategy and roadmap for Products under their management.
A bit about the team: Boots has an exciting ambition to Transform our Digital and Omni-channel experience.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
General
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.
Direct sourcing on LinkedIn, referrals, other relevant job boards.- Using internal tools to identify potential candidates e.g.
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
About this role
We're always looking to help customers succeed with credit.
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.