Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Closing Date: 16th AugustLocation: NottinghamContract: 18 Month Fixed Term, Full-TimeRecruitment Partner: Frankie McCallister-LyasAbout the role: The Boots Pharmacy Operations team a dynamic team at the heart of Boots Pharmacy growth plans.
Pharmacy operations comprises, field team, core operations and operations development.
Our mission is to make operations simpler for stores, better for customers and more valuable for Boots.
Posted by Aspire People Limited • £90/day to £95/day
About the role
£90.00 / £95.00 Per day.
Aspire People are currently seeking experienced Teaching Assistants to work in Nottingham and surrounding areas so if you are looking for a new role and have experience in this area then please get in touch.
Posted by Tradewind Recruitment • £160/day to £175/day
This will be for an established Teacher who is passionate about the development of children.
Primary Supply Teacher - Year 5
An opportunity for an experienced Primary Teacher to join an established School, based in NG18, who pride themselves in an inclusive culture in which every child is valued as a unique individual and given the best opportunities to be the best they can be from September 2024 to December 2025.
The In-Store Marketing Specialist is a key role in our Opticians Marketing team to ensure the customer has a fantastic experience while they're in our shops.