The Senior Lawyer (Governance) role requires the delivery of consistent, high quality legal advice and, where appropriate, briefings and training to clients in relation to the law within the team's practice areas.
It also involves the development of associated policies, procedures and guidance.
Trust Location: Manchester University NHS Foundation Trust
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
You will need previous experience in delaing with the end to end process of complaints for Repairs and defects.
You will need good Microsoft Office skills, good attention to detail and experience of working to deadlines and targets are essential.
Rocasa Consulting are recruiting for a Complaints Officer based in Oldham working 2 days in the office and 3 Day at home paying up or £20.00ph via umbrella.