Working for a well-established medical company your role will be to provide excellent customer service at all times, promoting products and services via telephone/email/live chat.
You will receive and make calls/emails giving advice on products, sending samples and making follow up calls to ensure customer satisfaction.
You will also be required to manage your own administration, maintain the database and achieve monthly targets.
My client is looking to recruit a junior project manager whose day-to-day role will involve acting as first line for all customer contact and updating details of the contact via the internal CRM system within agreed SLA's.
Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault, invoicing, and contract queries.
The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience possible.
Following an intensive training period the successful applicant will be responsible for a smooth and seamless provision of telecom services, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customer's satisfaction.
Established since 1998, our clients are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m.
You will be working within the construction industry, working for a well established independently owned company who are looking to add to their team due to internal promotion.
The is a fully office based role, working within a busy, down to earth environment they even have an office dog who is an internal part of the team.
This is a varied hands on role duties include
Regular direct contact with existing and potential customers, generating enquiries, progressing quotations and thus securing business with a level of service exceeding our customers' expectations.