My client is looking to recruit a junior project manager whose day-to-day role will involve acting as first line for all customer contact and updating details of the contact via the internal CRM system within agreed SLA's. Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault, invoicing, and contract queries. The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience possible.
Duties include for a junior project manager, but are not limited to:
- Answer and deal with incoming telephone calls promptly and professionally
- Examine and investigate tasks and individual accounts
- Maintain tasks and ensure the adherence to company process & procedures
- Liaising with 3rd parties and all necessary departments to bring about a prompt resolution
- Maintaining a positive working relationship with customers
- Co-ordinating dialogue and input from team members at all levels to meet customer needs
- Deal with incoming invoice queries as and when they arise
- Ensure that all work is carried out in accordance with operational procedures
- Work within a team and manage own workload
- Deliver excellent customer service
As a junior project manager, previous customer relationship experience will be a distinct advantage alongside excellent customer service skills, attention to detail, self-motivation and a great sense of humour. In return you will be given a competitive basic salary of between £20,000 - £25,000 per annum DOE, commission after qualifying period, training and development plans, staff bonuses and holiday incentives and boosted pension contributions
Purple Panda Recruitment Ltd (Company Number 11505752) Is a UK based Recruitment Agency. We operate an equal opportunities policy of treating all employees, clients and candidates equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, , age, marital or civil partnership status or disability. Due to the high volume of CVs received we do not provide individual feedback on applications. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful. For further feedback please contact us directly.