Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
We are delighted to be working exclusively with a major insurer to help them deal with an increasing volume of complaints.
As such, they require an experience Complaints Investigator with proven experience of dealing with complaints within an insurance environment.
This is an initial 12 month fixed-term contract working on a hybrid basis, with the possibility of the role either being extended or transferring to a permanent position.
Process incoming Public Liability Highways property claims to include data input onto the claims handling system, claim number allocation and scanning of relevant documentation.
General
As an Insurance Officer, you will be responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies
Seven Social Care is currently seeking an experienced Insurance Officer to join our team in Oxford.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
A unique and exciting opportunity to join a leading firm of property advisors that offer a broad range of services including Insurance, Property management, Auctions, Commercial Agency and Valuations.
Established in 1931, you will be joining a respected and reputable company that retains the original ethos for service while drawing on modern business arrangements and practices.
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
I'm currently recruiting for a complaints handler to join a well-established client in Bristol Central, on a temporary (a few weeks, potentially longer), full-time (40 hours) basis, fully based in the office 5 days a week.