Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
We are seeking to expand our central team and appoint a Cluster IT Technician Apprentice to support our Trust schools with the provision of effective and efficient IT support services, who is happy to be deployed across the schools within our CAT.
Main purpose of the job
The Cluster IT Apprentice will work collaboratively with the school and central team to ensure that IT services meet the needs of the school.
Employer description
The Emmaus Catholic Academy Trust (Diocese of Salford) is dedicated to providing an outstanding Catholic Education to our children and pupils.
The Company are an IT Business Partner & Enterprise solutions provider.
We offer complete end-to-end solutions that enhance people's performance.
We expertly blend our products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help Business' reach their full potential.
Dufrain'sData Engineers provide expertise, guidance, and strategic advice to clients in order to help them effectively leverage their data assets for making informed decisions and achieving their business objectives.
Our Data Engineers play a pivotal role in supporting clients navigate the complexities of data management, analytics, and strategy.
We're a market-leading professional services consultancy delivering Data Engineering, Cloud, Data Strategy & Management and advanced BI & Analytics services to a range of large enterprise clients in data-rich industries.
We are seeking to expand our central team and appoint a Cluster IT Apprentice to support our Trust schools with the provision of effective and efficient IT support services, who is happy to be deployed across the schools within our CAT.
Main purpose of the job
The Cluster IT Apprentice will work collaboratively with the school and central team to ensure that IT services meet the needs of the school.
Employer description
The Emmaus Catholic Academy Trust (Diocese of Salford) is dedicated to providing an outstanding Catholic Education to our children and pupils.
You will collaborate with our IT and software development teams to deliver improvements to our IT infrastructure through project work across our on-premises and public cloud (Azure and AWS) environments whilst receiving on-the-job training.
We are seeking a motivated and passionate IT professional to join our Cross-College IT department as a Junior Infrastructure Engineer.