Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Document fixes for use by others within a knowledge base system.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
We are seeking a skilled IT Engineer to assist with the management and data collection of lab devices across three key locations.
This role involves overseeing around 2,000 lab devices, with a target of collecting data from approximately 65 devices per week (or around 11 devices per day).