I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim.
Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.
Posted by Elevation Recruitment Group • £22K/yr to £24K/yr
Urdu, Hindi or Punjabi
Competitive Salary - DOE
Elevation Recruitment are thrilled to be working with an established business based in Pudsey, as they are looking to recruit their next Customer Service Advisor.
You will need to be able to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
You will be responsible for the repair, maintenance and installation of instrumentation and their accessories alongside providing onsite user training, covering the UK with some international travel when required.
Unique opportunity for a talented Field Service Engineer to join an expanding team- primarily covering the UK.
Venn Group is currently recruiting for an experienced Service Desk Analyst to join our client's team in Sheffield.
The role requires a candidate with 1 year minimum experience in IT service desk support role, ideally within the public sector and a solid understanding of ITIL principles.
This is a permanent, full-time, on-site position, working Monday to Friday.
The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
KEY DUTIES
Responsible for answering all calls and chats to the Service Desk within the SLA response times.
Our Client in S2, Sheffield are seeking to appoint an Administration and Clerical Assistant to be the first point of contact for pupils, parents and visitors as well as undertaking general administrative tasks.
The successful candidate will be required to provide a welcoming reception service.
Maybe you're looking for a new job but lack the confidence to apply, or perhaps you've never thought about a Contact Centre role before but are curious about working with a reputable brand like EE.
Are you considering a career change in customer service that fits around your lifestyle and commitments?