Temporary Customer Services Advisor
Barnsley
I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim.
Key Responsibilities
Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.
Proactively engaging with members of the public.
Using IT software to check eligibility.
Giving general advice about how to complete and submit a Pension Credit claim.
Completing Pension Credit forms.
Managing bookings for Benefit Advisors.
Supporting the wider team with activities relating to the Pension Credit initiative.
To handle complaints and difficult or aggressive customers in a calm and professional manner, ensuring a customer focussed service, demonstrating initiative, diplomacy and resilience in a demanding environment.
Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring key performance indicators are achieved.
Full training will be provided.