The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
IT skills and operational skills in the use of Liquid Logic.
Excellent communication and interpersonal skills are essential.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
You will work closely with users in the financial industry, assisting them in setting up their laptops in the new domain, ensuring they have a seamless transition, and providing ongoing support post-migration.
They are currently undergoing a significant domain migration due to a merger and are seeking a skilled Migration Support Engineer to join their team.
My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients.