About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team.
Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers.
In this role you will be required to provide assurance to inbound logistics related data and processes by ensuring information is captured in a timely manner and any insight gained is quickly shared or acted on by the team and key internal and external stakeholders.
Monitoring of inland transit (port to warehouse/customer) to gain early visibility for issues including stock availability, demurrage and KPI impact
To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales.
General
They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team.
Our client is a specialist Company providing Direct Cremation funeral services.