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Office Administrator / Customer Service Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities. The Office Administrator / Customer Service key responsibilities: General Office Duties: Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers). Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks. Assist in the organization and filing of documents, contracts, and records. Handle data entry tasks and maintain accurate records. Coordinate and schedule deliveries. Provide administrative support to the team as needed. Customer Care: Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person. Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience. Effectively communicate repair status, timelines, and relevant information to customers. Verifying that customers' account status is in compliance and that payments have been received before releasing goods. Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction. Keep accurate records of customer interactions and requests for future reference. During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle. Invoicing and Financial Administration: Generate and manage invoices for repair services, ensuring accuracy and completeness. Verify that all invoices are compliant with legal requirements and company policies. Coordinate with the accounting department to reconcile payments and outstanding balances. Assist in the collection of outstanding payments and follow up on unpaid invoices. Maintain organized financial records for easy retrieval and auditing purposes. Skills and Experience Required - Essential Proven experience as an Office Administrator or in a similar administrative role. Excellent communication and customer service skills to provide exceptional customer care. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software. Excellent organisational and time management skills, with the ability to multitask effectively Strong attention to detail and accuracy in data entry. Ability to multitask and prioritize tasks effectively. Knowledge of legal requirements related to invoicing and purchasing is a plus Ability to work independently and as part of a team. High level of professionalism and confidentiality when handling sensitive information. Driving License Educated to GCSE level or equivalent The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday Proactive People is an employment business and agency
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must! Duties will include... Taking calls & answering emails from our Trade, Retail, Contracting and indirect B2B customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team 1st responder for technical queries, via email and telephone calls Resolving any query that the customer may have where it be a service request, part & product availability, or safety information, applying technical and logical problem-solving skills to reduce cost of service Liaise with Sales Managers, Engineers, logistics and the wider Commercial Team to obtain a satisfactory outcome for both the customer and the business balancing customer expectations and commercial impact Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services to increase profit Updating the B2B contacts record on a daily basis ensuring that all completed correspondence is recorded accurately and carrying out regular customer account reviews to ensure information is maintained Attend customer site meetings as and when required, in order to develop best practice and improve communication with customers and specifiers To manage and prioritise own workloads, escalating where appropriate to Team Leaders and Mangers if unmanageable To work pro-actively providing feedback required and offer suggestions to improve the overall customer experience Handling large volumes of queries (up to 100 per day during peak times) Completing Reports & Report Issue Excel use Essential Skills and Experience Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively Ability to maintain customer focus whilst troubleshooting and solving technical issues Technically minded and pro-active in approach Creative thinker, to be able to develop innovative ideas to improve customer service standards Ability to work well under pressure There may be requirement to travel on occasion to other parts of business both within the UK and Ireland this in not regular and notice will be given Please note this role is hybrid following the completion of 4 weeks office based training Working hours Monday to Thursday 08.30 17.00 (45 mins unpaid lunch) Friday 08.30 16.00 (Earlier 15.00pm finish in summer months) Hybrid Pattern SET PATTERN Monday and Friday each week home working Tuesday, Wednesday, Thursday in office