Office Administrator / Customer Service
Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities.
The Office Administrator / Customer Service key responsibilities:
General Office Duties:
- Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers).
- Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks.
- Assist in the organization and filing of documents, contracts, and records.
- Handle data entry tasks and maintain accurate records.
- Coordinate and schedule deliveries.
- Provide administrative support to the team as needed.
Customer Care:
- Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person.
- Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience.
- Effectively communicate repair status, timelines, and relevant information to customers.
- Verifying that customers' account status is in compliance and that payments have been received before releasing goods.
- Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction.
- Keep accurate records of customer interactions and requests for future reference.
- During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle.
Invoicing and Financial Administration:
- Generate and manage invoices for repair services, ensuring accuracy and completeness.
- Verify that all invoices are compliant with legal requirements and company policies.
- Coordinate with the accounting department to reconcile payments and outstanding balances.
- Assist in the collection of outstanding payments and follow up on unpaid invoices.
- Maintain organized financial records for easy retrieval and auditing purposes.
Skills and Experience Required - Essential
- Proven experience as an Office Administrator or in a similar administrative role.
- Excellent communication and customer service skills to provide exceptional customer care.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software.
- Excellent organisational and time management skills, with the ability to multitask effectively
- Strong attention to detail and accuracy in data entry.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of legal requirements related to invoicing and purchasing is a plus
- Ability to work independently and as part of a team.
- High level of professionalism and confidentiality when handling sensitive information.
- Driving License
- Educated to GCSE level or equivalent
The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday
Proactive People is an employment business and agency