Do you enjoy helping customers? Do you have office-based experience? If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking a Customer Service Advisor to join their team on a full-time, permanent basis.
You will be working on a rota basis working 7.5 hours a day between 8.00am and 6.00pm Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis.
Key Duties:
- Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries.
- Ensure accurate input of relevant data including detailed notes, actions, agreed plans
- Handle customer complaints with a can-do approach
- Deliver first point of contact resolution to customer transactional queries
What they looking for:
- Individuals with great customer service skills who have the ability to actively listen.
- Calls can be complex and difficult so you will need to be resilient.
- You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers.
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
- The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.