Are you looking for a new and exciting Contact Centre opportunity?
We're looking for dedicated Customer Service Officers to join Fleet My New Car at Northumbria Manufacturing Hub based in Northumberland.
You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector organisations.
Nigel Wright Business Support Team are delighted to be supporting a well-established fishing retailer with their search for a Customer Service Representative.
The role would suit a keen angler, who is familiar with fishing terminology alongside fantastic customer service skills.
Key responsibilities
Reporting to the Customer Service team leader, the successful candidate will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.
Monitoring the consumer customer service inbox and answering emails to customers from our consumer website.
Answering the telephone take telephone orders by processing the order on Shopify and taking card payments.
Review of the sales orders which can be shipped on our ERP system and tag these orders on the shipping system so that the warehouse can ship to customers approximately 3 times per day.
Working hours will be between Monday-Sunday 7am-11pm.
The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions.
To hit the ground running it's essential that you have some of these skills and experiences too: