RM Recruit Ltd is working in partnership with our Lambeth based Housing client to recruit an Interim Income Officer for a period of three months with a view to extend.
This is a fantastic opportunity to work in a forward thinking organisation and add value to the team.
Main duties include
Ensure the maximisation of income for both current and former tenants by working supportively and proactively with the aim of sustaining tenancies.
To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, final day-to-day and major works charges; invoices; income accounts; and rent and reserve fund demands to shared owners.
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.
To use legal action when necessary to resolve complex and contentious customer cases.