Job Title: Income and dispute resolution officer
Location: Hackney
Pay Rate: £25 Per hour
Job Type: Full Time/Contract
The Role
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners. To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, final day-to-day and major works charges; invoices; income accounts; and rent and reserve fund demands to shared owners. To use legal action when necessary to resolve complex and contentious customer cases. Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action.
The Candidate
- Experience of successfully dealing with complex customer, member and mayor enquiries
- Experience of monitoring and achieving targets and working to tight deadlines
- Experience of using excellent customer services practices to efficiently resolve disputes and complex cases
- Knowledge of RTB, housing and service charges legislation and the legal processes which govern the resolution of disputes
How to apply
Please submit your application via the contact details provided and you will be contacted with further information or call Sam on