To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology.
Harrow - London
The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.
Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching.
We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast.
At IT Answers, we offer our team the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Employer description
We are a fast-growing cloud infrastructure provider, specialising in cloud infrastructure, connectivity and telephony solutions.
We work with businesses throughout the US, UK, India and Australia to help improve their internal system, business continuity, security and save costs.
Nestled in 21 acres of beautiful green space, our school provides a stimulating and supportive environment where students can achieve academic excellence and personal growth.
We are a prestigious and academically selective independent girls' day school with over 1200 students aged 3-18.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
The role involves diagnosing and resolving hardware, software and network issues as well as installing, configuring and maintaining IT equipment and systems.
The IT Support Technician is responsible for providing technical assistance and support to end-users within the organisation.
The IT support Technician works closely with the IT team to ensure the smooth operation of IT services and the timely resolution of technical problems to minimise downtime and optimise productivity.