IT Change Analyst - ITIL, ITSM, IT Change
Our leading global law firm client are currently looking for a new IT Change Analyst (ITIL, ITSM, IT Change) to join their team on a permanent basis. They are quite an anomolous in that they are a global powerhouse yet have a culture which is more befitting of a smaller, tight knit environment. As a result of this they are an incredible collaborative and social which has enabled them to be one of the best firms to work for globally.
This IT Change Analyst (ITIL, ITSM, IT Change) role will be joining a global systems team located in London and is responsible for supporting and maintaining the firm's global technologoy function. To be considered for this role it's ideal that you have:
- 3 years working in a similar role
- Law firm experience preferred
- Familiarity with ITIL Environments and ITIL v3 or v4 foundations.
- ITSM system knowledge
Responsibilities:
- Chair CAB meetings as required and perform related administration tasks.
- Co-ordinate and chair eCAB meetings as required.
- Provide admin assistance as directed by IT Change and Release manager.
- Aid with the co-ordination, planning, scheduling, control and implementation of changes when needed.
- Review submitted change requests for compliance, accuracy and completeness and where needed, provide the necessary support to ensure proper documentation, communication plans, test and roll back plans are in place and monitor progress from initiation through to successful completion.
- Provide change submitters and approvers the relevant support and guidance to ensure RFCs submitted are of a high quality and to ensure consistency in the quality of the submitted RFCs.
- Work closely with all technical and business services teams to encourage adoption of the change management process and to ensure compliance.
- Ensure RFCs have been reviewed and approved by the approving managers prior to CAB and by the CAB Committee members as part of the change management process.
- Provide required assistance to ensure business/IT stakeholders support is in place for submitted changes.
- Support the IT Change and Release manager with the setup and adoption of the rollout of the inhouse developed change management portal.
- Distribute the forward schedule of change prior to CAB meetings and the results of the CAB votes.
- Complete post implementation reviews as required.
- Conduct regular reviews of the change management processes with IT Change and Release manager to identify and recommend service improvements.
- Collaborate with stakeholders to ensure the change processes are appropriately documented, communicated, and understood.
- Create and define metrics to show value and effectiveness of change management.
- Understand underlying procedures, document, and communicate as appropriate.
- Ensure IT change submitters adhere to the change management processes and maintain quality checks.
- Assist the IT Change and Release manager in completing regular audits of the change management process.
- Assist IT Change and Release manager in providing regular reports to the IT management.
- Monitor problem record and major incident notification emails to help identify if a change has resulted in a problem record or a major incident, and where appropriate ensure this is reflected in the submitted RFCs.
- Adhere fully to the change management process.
- Contribute to the IT risk register to identify and manage operational risks and work to eliminate areas of vulnerability.