Posted by Havant and South Downs College (HSDC) • £22,507.70/yr
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Provide exceptional desktop IT support combined with excellent customer service to staff and students
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for:
We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
This role primarily serves as the first point of call for all customers.
You'll have access to a range of training and development options to help you achieve your career aspirations, while working as part of a supportive and friendly team in a culture built on kindness and teamwork.
If you want to make a positive difference to the lives of others and change lives for the better, then join the team at Bere Clinic in Waterlooville as a Healthcare Assistant and experience what delivering great healthcare should feel like.
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