Amour Recruitment are seeking an experienced and dynamic Service Delivery Manager to oversee the Order Fulfilment, Service Delivery, and Technology Innovation functions for our client based in Waterlooville.
This role requires exceptional leadership, project management, and client relationship skills to ensure the seamless delivery of IT services, drive continuous improvements, and exceed customer expectations.
The successful candidate will lead a high-performing team, manage client onboarding, and maintain compliance with ISO/IEC 20000-1:2018 standards.
Are you ready to take the lead and shape the future of an IT team and to grow with a company who are looking at rapid expansion (expected 10-fold growth) over the next 3-5 years?
Do you thrive in dynamic environments and have a passion for driving growth and innovation?
In this role, you will be the most senior technical person in the team and will help lead and shape the direction, processes and growth of the business moving forward.
An IT Transformation Senior Planner plays a critical role in large-scale IT transformation initiatives, focusing on the planning, coordination and management of complex projects aimed at fundamentally changing the organization's IT landscape.
This role requires a deep understanding of both technical and strategic aspects of IT transformation, as well as strong leadership and project management skills.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.