We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
IT Solutions provider from the South Coast's Leading Microsoft Gold Partner & Cisco Select Partner.
LMS Group has technology experts that provide the best possible IT strategy, technology solutions, communications and connectivity for businesses, as well as top level security, service and support.
Overview
As a IT Support Technician Apprentice, you will be responsible for handling technical service requests in a professional and timely manner.
Join an exceptional organisation that ranks highly in its field of expertise.
Working with our client means collaborating with the best in the industry.
Our client is deeply committed to investing in their people, offering an unparalleled benefits package and abundant career and development opportunities.
With over 6000 employees, it supports 37 million people in 120 countries.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.