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Reed Technology are delighted to be supporting a leading organisation based in Cheltenham, who are looking to recruit an ambitious IT Support Analyst to join their friendly and successful team If you have a passion for technology, problem solving and excellent people skills this could be the perfect opportunity for you... No previous experience is required! Work within the service desk team the key responsibilities will include: Log incidents by phone and email in a timely fashion Ensure that tickets are correct (category, priority, allocation, etc.) Ensure the ticket is correctly categorised and prioritized Develop and maintain self-service documentation Responsible for keeping the user informed on the progress of their support ticket Escalate tickets where required to the IT management team Work with the team to reduce repeatable incidents Assisting with processing new users (accounts, email, permissions etc.) Your technical knowledge will ideally cover Microsoft Windows 8 or newer, Microsoft Office 2013 or newer and Microsoft Active Directory user admin. What's in it for you? Competitive salary and package 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum Company Contributory Pension Scheme Private Healthcare Sharesave scheme Company car, car allowance or travel allowance (role and geographic dependant) Support with a professional membership If this sounds like the role for you, please apply online ASAP or email an updated CV Successful candidates will be contacted within 24 hours Good Luck!