Reed Technology are delighted to be supporting a leading organisation based in Cheltenham, who are looking to recruit an ambitious IT Support Analyst to join their friendly and successful team
If you have a passion for technology, problem solving and excellent people skills this could be the perfect opportunity for you... No previous experience is required!
Work within the service desk team the key responsibilities will include:
Log incidents by phone and email in a timely fashion
Ensure that tickets are correct (category, priority, allocation, etc.)
Ensure the ticket is correctly categorised and prioritized
Develop and maintain self-service documentation
Responsible for keeping the user informed on the progress of their support ticket
Escalate tickets where required to the IT management team
Work with the team to reduce repeatable incidents
Assisting with processing new users (accounts, email, permissions etc.)
Your technical knowledge will ideally cover Microsoft Windows 8 or newer, Microsoft Office 2013 or newer and Microsoft Active Directory user admin.
What's in it for you?
Competitive salary and package
28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
Company Contributory Pension Scheme
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
If this sounds like the role for you, please apply online ASAP or email an updated CV
Successful candidates will be contacted within 24 hours
Good Luck!