To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
We provide specialist IT support for schools after realising that schools often stumble over the same issues: not having a stable and reliable network, teaching staff not being confident enough with the equipment to deliver effective lessons and knowing the computing curriculum properly to deliver this accordingly.
Cringe Technologies, a leading local MSP for schools and colleges is looking for an experienced IT Support Technician with relevant experience to join our team covering the London area on a full-time basis.
As a consequence of our rapid growth, we are looking to recruit an IT Technician to join our growing team.