Posted by Get Staffed Online Recruitment Limited • £6.40/hr
General
You will receive hands-on training and mentorship and gain valuable skills and knowledge in a fast-paced, technology-driven environment, focusing on telecommunications and audio-visual services.
Our client is offering this exciting opportunity for an aspiring and motivated Technology Apprentice to start their career in the technology sector.
About our client
Our client is a leading provider of telecommunications and audio-visual (AV) solutions to the commercial property market in London.
A highly successful IT and telecommunications services company based in central London seek a communicative IT Technician to join their busy team to carry out a variety of technical and co-ordination tasks at customer site to meet or exceed customer requirements
To support the smooth operational running of Octavia's DT Infrastructure and Applications.Key Responsibilities Infrastructure Provide second and third-line support of issues regarding the DT and communications infrastructure, in accordance with service level targets as set by the DT Service Delivery Manager Receive triaged incident reports and service requests from Service Delivery (first/second line), Technology Delivery (projects) and Architecture Governance (change & third line) managers and ensure delivery of technology is executed within defined processes and policy Where necessary, to consult with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, to Desk Side Support, Architecture function, and Application analysts Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches and firewalls Conduct routine initiative-taking tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act, or escalate as appropriate Ensure the robustness and reliability of all DT equipment and systems across all sites Ensure that all DT equipment and software is appropriately asset tagged and asset managed in accordance with policy To ensure that any obsolete/redundant DT equipment is disposed of securely in line with policy and in accordance with legislation (ie, Data Protection/WEEE Directive) Ensure adequate documentation of all aspects of the DT infrastructure and processes Recommend ways for DT Team to improve its effectiveness and service, including hardware and network enhancements Support and engage with the design of network services deployed across Octavia locations Lead Desk side support staff when engaged on project and change activities.
To provide an efficient and cost-effective delivery of and second and third-line support for information systems and related technology services within Octavia.
Act as expert resource on Octavia projects and programmes Step up to cover for Cloud Architect and Cyber Security Officer during periods of their absence Customer Service Be responsible for all assigned