IT Helpdesk Engineer (Ref: AJ46090)
A highly successful IT and telecommunications services company based in central London seek a communicative IT Technician to join their busy team to carry out a variety of technical and co-ordination tasks at customer site to meet or exceed customer requirements
TYPE: Permanent, Full Time
WORKING DAYS: Mon-Fri 7:30am - 15:30pm
LOCATION: Central London - On-site at Customer Offices
SALARY: Up to £32,000 + all commuting costs (up to Zone 6)
IT HELPDESK ENGINEER RESPONSIBILITIES:
- Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site
- 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact
- Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network
- PC/Network/Desktop Security element configuration including day-to-day service delivery
- Migration planning and execution. Support PC and Call Centre system (incl DC server)
- Proof of concept testing and acceptance testing. Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems. Project and service delivery schedule management
- Careful consideration to ensure profitable systems and implementation.
- Utilize/update ticketing system
- Maintain secure operations and keep the environment tidy
- Documented approach for implementation and modification
- Visit customer premises when required for project or maintenance contract work including cover staff.
- Periodical status report to line manager
- Coordination of operation flow with each department and customers.
- Ad hoc request from your line manager
- Business trips to EMEA and CIS countries
IT HELPDESK ENGINEER IDEAL CANDIDATE:
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products
- Excellent written and verbal communication skill in English and speaking Japanese would be advantage
- Ability to investigate and source answers to various email and telephony enquiries about technical issues
- Proven customer service experience
- Strong time management/multi-tasking & organisational skills
- Strong work ethic
- Reliable time keeping and attendance
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA
- Attend customer meetings for projects or maintenance contract work
- Maintain relevant customer maintenance documentation on file server
** All applicants for the IT Helpdesk Engineer must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.