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Posted by Wanstor Network Services • £32K/yr to £38K/yr
As a member of our NOC team, you'll play a crucial role in ensuring the seamless operation of both our internal and external client's IT infrastructures.
You'll proactively monitor for potential issues and quickly address faults before they impact service.
In this role, your exceptional troubleshooting skills, strategic planning, and customer-centric approach will be instrumental in minimising resolution times, delivering projects on schedule, and forging strong relationships with senior stakeholders.
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.
General
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.
Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team.
We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract.