Posted by In Technology Group Limited • £30K/yr to £35K/yr
We are seeking a skilled and experienced 2nd Line Support Engineer to join our IT support team.
Industry: Managed Service Provider
In this role, you will act as an escalation point for technical issues that cannot be resolved by Junior engineers, taking ownership of more complex technical queries and troubleshooting across a range of systems.
Join our amazing client, in a dynamic role as an IS Support Specialist, providing 2nd / 3rd Line Support and Systems Administration across two UK manufacturing sites.
You'll be immersed in a diverse Windows / Linux environment, showcasing your expertise in virtualisation and networking.
Key Responsibilities
Take ownership of incidents from initiation to resolution, demonstrating unparalleled troubleshooting skills across various technical domains.
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
Job Description
We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
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Join Sopra Steria's brand-new ServiceNow Practice, poised for tremendous growth, and be part of one of the most special and ambitious ServiceNow projects globally.