Are you a seasoned ServiceNow expert with a passion for leadership and development? Join Sopra Steria's brand-new ServiceNow Practice, poised for tremendous growth, and be part of one of the most special and ambitious ServiceNow projects globally. As a ServiceNow Platform Team Leader in our Government and Transport sector, you'll lead and mentor a dedicated team of early-career professionals while being responsible for the support of our Managed Service Domain Separated ServiceNow Platform. In this role, you'll use your technical and management expertise to guide the team in delivering exceptional service to multiple customers, acting as a key 2nd/3rd line support when complex issues arise. Shape the future of ServiceNow talent and make a global impact!
We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.
This role would be mainly working from home with ad hoc travel to our recently refurbished head office in Hemel Hempstead and client sites.
What you'll be doing:
- Leading the team, including mentoring and coaching and preparing the team to move to their next role within the ServiceNow practice.
- Acting as the technical expert to resolve complex incidents that the 1st line support team is unable to address.
- Making sure that all tasks completed by the team are fully documented in accordance with the standards in place.
- Supporting the onboarding of new customers to the managed services platform.
What you'll bring:
- A background in leading, coaching, and mentoring teams to consistently deliver high-quality work.
- Extensive experience in supporting and managing ServiceNow platforms.
- Expertise in meeting tight SLA targets and driving performance under pressure.
- Willingness to provide out-of-hours support and guidance during critical incidents.
- ITIL certification with a deep understanding of service management best practices.
- The ability to engage effectively with varying team members and customers.
- A passion for continuous learning, growth, and knowledge-sharing.
- Certified ServiceNow Implementation Specialist (CIS) in ITSM module and/or Certified System Administrator (CSA).
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Permanent
Location: Anywhere; mainly working from home with ad hoc travel to our offices and client sites.
Security Clearance Level: SC
Internal Recruiter: Jen
Salary: £60,000 - £65,000 per annum
£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
We support the UK Government to tackle today's biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We've been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.???