As IT and Technical Support Engineer, you will provide desk-side support to end-users, addressing questions, problems and tasks related to systems software and hardware.
Our rapidly growing engineering client is seeking a dynamic, hands-on and technically astute IT/Technical Support Engineer to provide 1st.
2nd and some 3rd Line desktop support also well as maintain, configure and troubleshoot other IT related issues, including hardware, software, networks and pcs/laptops.
We are seeking an experienced Deskside Support Engineer to join our in Guernsey.
General
The successful candidate will provide on-site technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization on a contract basis.
This role requires a proactive and customer-focused individual with extensive knowledge of IT infrastructure, networking, and system administration.
We are seeking a skilled IT Engineer to assist with the management and data collection of lab devices across three key locations.
This role involves overseeing around 2,000 lab devices, with a target of collecting data from approximately 65 devices per week (or around 11 devices per day).
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Document fixes for use by others within a knowledge base system.