Overview:
We are seeking an experienced Deskside Support Engineer to join our in Guernsey.
The successful candidate will provide on-site technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization on a contract basis.
This role requires a proactive and customer-focused individual with extensive knowledge of IT infrastructure, networking, and system administration.
Key Responsibilities:
- Provide on-site deskside support to employees for hardware, software, and peripheral issues.
- Troubleshoot and resolve desktop, laptop, mobile device, printer, and network connectivity issues.
- Install, configure, and maintain operating systems (Windows, macOS, Linux) and business applications.
- Perform hardware repairs, replacements, and upgrades for desktops, laptops, and other devices.
- Manage user account administration (password resets, user setup, access management).
- Support and manage email systems, including troubleshooting Outlook and email clients.
- Collaborate with other IT teams to resolve complex issues related to servers, networks, and storage systems.
- Assist with hardware and software deployments, including operating system imaging, device provisioning, and upgrades.
- Provide support for audio-visual equipment, including video conferencing systems and projectors.
- Document technical issues and resolutions in the ticketing system (e.g., ServiceNow, Jira).
- Maintain inventory of IT equipment and ensure proper asset management.
- Identify areas for process improvements and contribute to the development of new IT support procedures.
Required Skills & Qualifications:
- Minimum 1**-2 years** of experience in a Deskside Support Engineer or similar IT support role.
- Strong knowledge of Windows and macOS operating systems; familiarity with Linux is a plus.
- Proficient in troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
- Experience with networking concepts (LAN, WAN, TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Familiarity with Active Directory, Office 365, and enterprise-level IT infrastructure.
- Experience with imaging software and device provisioning tools (e.g., SCCM, Intune).
- Knowledge of remote access technologies (VPN, RDP) and security best practices.
- Excellent communication and customer service skills with the ability to work independently and as part of a team.
- Problem-solving mindset with attention to detail and the ability to manage multiple priorities.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified or equivalent are advantageous.
Desirable:
- Familiarity with ITIL processes and service management best practices.