Are you a capable, high-energy technician looking to make the next step in your IT career?
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
Do you have the enthusiasm, attitude, and energy for offering a first-class service?
The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships.
General
Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels.
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights.
Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
General
I am currently working alongside a global leader in the insurance market, together we are recruiting for a Deskside Support Engineer on a permanent basis to operate out of their head office in Reigate.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.
To provide specialist support for military applications, land and sea based.
To provide out of hours support for all other departments.
To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers.