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Customer service advisors required - work flexibly and get paid weekly Join our growing team of Customer Service Advisors in London today!You will act as the first point of contact to investigate and resolve enquiries to deliver a seamless customer experience. We have on-site, remote working and temp-to-perm opportunities available. You will have the chance to work with a range of industry leading companies to develop your skills and career, with many benefits. Check the Coople Jobs App regularly as new jobs are posted daily. Why work as a Customer Service Advisor with Coople? No experience necessary - all industry backgrounds are welcome. No interviews required. Various start dates throughout the year. No minimum hours. Choose when you work, where you work and how often you work. Earn up to £14/hr, with holiday pay included. As your legal employer, we also manage your National Insurance and help you save for retirement with pension contributions. Get paid weekly - every Friday! Temp-to-perm and remote work opportunities available. Rate and review shifts. Work for multiple office companies and find which ones you like best. Apply for jobs on the go via the Coople Jobs App. What are we looking for in our Customer Service Advisors? Strong people skills - you will be required to interact with a diverse range of people daily. Candidates must be able to navigate potentially difficult calls with confidence, friendliness, and ease. Ability to work under pressure and solve problems in a fast-paced environment - candidates must be able to handle challenging calls with resilience and confidence. Competent computer skills - candidates must be able to navigate relevant computer programs (e.g., CRM software) and telephone systems. Proven track record in hitting targets and KPIs. Great eye for detail and quality. Availability to occasionally work weekends and bank holidays. Your customer service responsibilities may include: Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and team targets. Entering and updating customer account data. Proactively finding patterns in customer interactions, identifying where and how to optimise processes, tools, or products to improve the customer experience. Build expert knowledge of the company product, systems, and processes. About Coople We're one of Europe's largest on demand, flexible staffing platforms with over 30,000 hiring companies and more than one million registered workers. Our mission? We're here to change how the world works through technical innovation, matching and connecting ambitious workers with flexible part-time and full-time work across the hospitality, office, events, retail, and logistics sectors.
As a Junior Category Department Support Specialist, you will play a crucial role in assisting the Category Department during a transition to new systems. Your primary responsibility will be to provide administrative support and assist in leveraging data effectively within the department. Client Details This is a large-scale retail organisation based in Chessington. They are a well-established player within the industry, boasting a team of over 1000 dedicated employees. The company prides itself on its commitment to customer service and its innovative approach to retail strategies. Description The key responsibilities of the Junior Category Support Specialist: Product Data Entry and Usage Support Perform data entry tasks accurately and efficiently into new systems or databases. Entering new product information into the system, including descriptions, pricing, SKU numbers, and categorisation. Updating existing product details such as specifications and pricing in the database or inventory management system. Identifying and correcting any discrepancies or errors in product data entries to ensure data integrity. Removing outdated or redundant information from databases to maintain cleanliness of records. Data Management Assist in cleaning up existing data sets to ensure data integrity during system transition. Help generate basic reports based on data provided by the Category Department. Collaborate with team members to understand data requirements and assist in fulfilling data requests. Participate in training sessions related to new systems and contribute to knowledge sharing within the team. Cross-functional Collaboration Work closely with other departments or teams involved in the system transition process to facilitate information exchange. Collaborate with IT support teams or system administrators to troubleshoot basic technical issues related to new systems. Support ad hoc data requests, provide actionable insights, and offer recommendations to stakeholders. Build strong relationships with stakeholders, foster effective communication, and establish trust for productive collaborations. Continuous Improvement Suggest process improvements or efficiencies in administrative tasks or data handling processes. Proactively seek opportunities to enhance data quality, accuracy, and usability within the Category Department. Industry Knowledge and Documentation Stay up to date with industry best practices, emerging technologies, and data analysis techniques. Contribute to the documentation and maintenance of standard operating procedures (SOPs) for reporting and analysis processes. Profile The successful Junior Category Support Specialist will be: Knowledge Basic Knowledge of data analysis and reporting tools (e.g., Excel, Power BI). Experience or familiarity with SAP software or other enterprise resource planning (ERP) systems. Knowledge of document management and filing systems. Basic knowledge of customer service principles to assist internal stakeholders effectively. Knowledge of key business metrics, KPIs, and performance measurement frameworks. Skills Strong organizational skills to manage tasks efficiently. Proficiency in Microsoft Office suite (Excel, Word, PowerPoint). Excellent communication skills, both written and verbal. Attention to detail for accurate data entry and record-keeping. Ability to prioritize tasks effectively in a fast-paced environment. Problem-solving skills to troubleshoot issues independently. Collaborative mindset to work effectively with cross-functional teams. Experience Previous experience in an administrative role (internships or relevant projects may be considered). Prior experience in data analysis or reporting is advantageous but not required. Experience working with databases or willingness to learn. Exposure to supporting projects or teams through transitions is a plus. Internships or coursework related to business administration or relevant field may be beneficial. Job Offer To find out what is on offer to the successful Junior Category Support Specialist please apply!!