Posted by NEXT GENERATION LTD • £26K/yr to £28K/yr
General
As the IT Support Engineer you will be responsible for the maintaining IT systems that allow the processing of confidential client and supplier data as well as helping all internal staff utilise available business systems and applications.
Due to expansion, Next Generation are currently recruiting for an IT Support Engineer to work with a leading global manufacturer who produce machined components supplying predominantly into the energy industries.
The following shifts are available for the IT Support Engineer
As an IT Support Engineer, your role will be pivotal in ensuring the smooth operation of our client's IT infrastructure.
You will be responsible for providing first-line support to operational platform users, troubleshooting hardware and software issues across a variety of devices, and maintaining the overall health of the IT infrastructure.
General
Provide first-line/second line support for issues and questions from operational platform users
Working with the IT Operations Manager, the IT Helpdesk Support Lead will be responsible for the support and maintenance of an effective ICT service to the Gambling Commission.
You will advise and support the existing IT Support Team of 1st and 2nd line engineers, to ensure that BAU incidents, requests, complex issues and ongoing service improvements and deployments are delivered effectively.
This role is key to helping the Gambling Commission deliver a consistent and reliable support function and will provide an escalation point for the IT Support team, and wider business.
As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.